Contact

Talk to us

Email [YOUR STORE EMAIL] or use the form below. Both land in the same inbox and both get a reply from a person within one working day — Monday to Friday, and usually a lot faster than that.

Things worth including

• Your order number if you have one. It is in your confirmation email and starts with a #.
• A photo if something arrived damaged or is not misting. It saves a round of questions and gets a replacement out faster.
• Where you are if you are asking about delivery times, since they vary by country.

Quick answers

Where is my order? Tracking is emailed the moment it ships. If it has been more than 20 working days since you ordered and tracking has not moved, write to us and we will either chase it or send a replacement.

I want to return it. You have 30 days from delivery. Use the withdrawal form or just email us — no reason needed.

It stopped misting. Nine times out of ten this is limescale on the disc. Wipe the disc with a cotton bud dipped in white vinegar, rinse, and refill. If that does not fix it, it is covered by the 2-year legal guarantee and we will replace it.

Can I use it with my own oil? Yes — any water-soluble aroma oil or pure essential oil, three to five drops per fill. Not perfume and not anything alcohol-based; those damage the disc.

Business details

[YOUR BUSINESS NAME] (Hushwood)
[YOUR BUSINESS ADDRESS]
[YOUR COUNTRY]
VAT: [YOUR VAT NUMBER]
[YOUR STORE EMAIL]